Refund policy
Lounge and Lather
Effective Date: 1/1/2026
Thank you for shopping at Lounge and Lather. We stand behind the quality of our products and want you to have a positive experience.
Returns
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- All seals, shrink wrap, and protective packaging must be intact
- Proof of purchase is required
Due to the nature of beauty and personal care products, we cannot accept returns on any opened or used items, except where required by law.
Important Return Shipping Policy (No Free Returns)
Customers are responsible for all return shipping costs.
We do not provide prepaid return labels and we do not reimburse return shipping fees, unless the return is due to: an item being defective, or an incorrect item being sent by us.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used beauty, skincare, haircare, or personal care products
- Gift cards
- Digital products
- Clearance or final sale items
How to Start a Return
To request a return, please email:
Include:
- your order number
- the item(s) you would like to return
- the reason for the return
If your return is approved, we will provide you with return instructions.
Returns sent without approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- your refund will be issued to your original method of payment
- refunds are processed within 7 business days after inspection
Original shipping charges are non-refundable.
Exchanges
We only offer exchanges for items that arrive:
- damaged
- defective, or
- incorrect
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at:
Please include photos of the product and packaging.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, we will cover the cost of shipping for the replacement.
California & Other State Consumer Rights
This policy is designed to comply with applicable consumer protection laws, including California requirements for online retail disclosures.
Nothing in this policy limits any rights you may have under applicable state or federal law. Where state law requires different treatment, those legal requirements will apply.